RESERVATION & PAYMENT PROCESS
Once a reservation request is accepted, guests are required to pay, at minimum, half down on the rental. The remaining rental amount is due 30 days prior to arrival. We will send you a reminder before the due date. If you are booking less than 30 days prior to your arrival date then the total rental amount is due upon booking.
Please note that if you have booked through a 3rd party website or app such as Vrbo or Airbnb then the reservation & payment process may be different. Please check your booking verification or contact us directly with questions.
Payment
We accept major credit cards (Visa, MasterCard, Discover) and personal or bank checks. If providing payment via personal or banking check, please make it payable to Boardwalk Vacation Rentals and mailed to:
Boardwalk Vacation Rentals
50 Greenbush Street, Ste 200
Manistee, MI 49660
(Please provide the Booking ID in the memo)
Vacation Rental Damage Insurance
In lieu of a traditional refundable Security/Damage Deposit, most reservations are covered by a $3,000 Damage Protection Insurance Policy. Please contact us with questions regarding what is or is not covered with the Damage Insurance Policy.
Please note that if you have booked through a 3rd party website or app such as Vrbo or Airbnb then the coverage may be different. Please check your booking verification or contact us directly with questions.
Cancellations & Refunds
Reservations are eligible for a full refund up until 30 days prior to arrival. Confirmed reservations that are cancelled less than 30 calendar days before arrival are not eligible for a refund. Reservations that are booked within 30 days of the arrival date are not eligible for a refund. No refunds will be granted for early departures or late check ins, mechanical malfunctions, loss of power/water, neighboring construction or noise, evictions, inclement weather or other acts of god.
Please note that if you have booked through a 3rd party website or app such as Vrbo or Airbnb then the cancellation & refund policy may be different. Please check your booking verification or contact us directly with questions.
Check In / Out
Check in time is after 4:00pm EST and check out is before 10:00am EST. Unauthorized early arrivals or late departures will result in an additional fee. We cannot honor last-minute late departure requests.
Arrival Instructions
Arrival instructions, including entry information, are provided a day or two before your stay. Please be sure to check junk or spam inboxes if you do not see it by the day of arrival.
If you booked through a 3rd party app or website such as VRBO, Airbnb, or TripAdvisor please note the Arrival and Entry Information will be sent either via email or within your account on the 3rd party app or website.
Age Requirements
You must be 25 years of age or older to rent from Boardwalk Vacation Rentals and must occupy the rental property the entire term of the reservation. Singles under 25 years of age are prohibited unless accompanied by parent or legal guardian. We do not rent to groups of minors with or without chaperones.
Number of Guests
The number of people occupying the rental must be disclosed at time of rental. If the number of persons staying in the home exceeds the maximum occupancy of the rental, all additional persons will be asked to vacate the property immediately.
Parties
No house parties are permitted in the rental or on the rental grounds. If a party is reported, you will be asked to vacate the rental home without refund.
Non-Smoking
All of our properties have a strict NO SMOKING policy! Your security deposit will be forfeited if there is evidence of smoking in the rental home. You will be responsible for additional charges if the restoration of the property exceeds your deposit.
No Pets
Most of our rental properties do not allow pets unless explicitly stated in the property description. You will be responsible for additional charges if the restoration of the property exceeds your deposit.
Items Left Behind, Lost or Stolen
We will not be responsible for personal items left behind after checkout. However, if you are missing an item, we will do our best to locate the item and mail it to you. We will not be responsible for personal items that are lost or stolen during your stay. We ask that you take the normal precautions in securing the rental home such as locking all exterior doors when leaving the home.
Accommodations
Each rental property reflects the taste of its owners. Specialty items vary. Every effort is made to assure accurate descriptions with no misrepresentation intended. Boardwalk Vacation Rentals will not be held responsible for errors in printing, changes made by owners or matters out of our control, i.e. noise, construction, weather, certain community amenities, etc. Substitutions and refunds will not be made upon arrival for any reason except as required by law.
Boardwalk Vacation Rentals is not a member of the associations affiliated with certain properties. While we work hard to connect with owners and association leadership, Boardwalk Vacation Rentals is not responsible for community amenities that may be out of order.
The Owner and Boardwalk Vacation Rentals shall not be liable for any bodily injury or death or property damage which may arise in connection with the tenant’s occupancy of the premises. The tenancy agrees to indemnification and hold the Owner and Boardwalk Vacation Rentals harmless for any damages, injury, claim, or liability which may arise in connection with the tenant’s occupancy of the premises.
You acknowledge and agree to rent the premises “as is.” Any information presented or received is deemed reliable, but not guaranteed. You waive any claim against the Owner and Boardwalk Vacation Rentals arising out of the condition of the premises or dissatisfaction of same.