GUEST SERVICES

We are dedicated to ensuring that you have a memorable, stress-free vacation, and are committed to providing only high-quality rental properties, attending to the details important to you, and making sure you feel comfortable and relaxed every moment of your vacation.

Let us know how we can help.

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Custom Digital Guidebooks provided by Touch Stay

Our unique technology will help keep you informed about your upcoming stay and all the great things to do while you are here.

Learn More about Guidebooks by Touch Stay

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VACATION AT YOUR FINGERTIPS

Putting the ease of digital vacation planning right in your hands, our Touch Stay feature allows you to access to a digital guidebook with all you need to know about your rental property.

Need information about the amenities of your vacation rental home….Touch Stay. The Touch Stay link provides details about the property, rental policies, and information about the region.

Our Touch Stay feature was developed to make access to information as simple as possible. We think you will find it to be a terrific resource.

Touch Stay Features:

  • Check-in and check-out info, property access, and directions
  • Tips for local attractions
  • Up-to-date communications regarding your stay
  • Assistance with translation to multiple languages
  • Optimized for all devices, even works offline

Once your reservation is confirmed, you will be emailed a link. Once you receive your link, just click the button below to get started.

Prefer paper? You can download and print the details of your stay from Touch Stay in a pdf document.

Need help getting started? Just give us a call and we will walk you through it.

 

Included with Your Stay

Our staff is dedicated to ensuring that you have a memorable, stress-free vacation. We are committed to providing only high-quality rental properties, attending to the details important to you, and making sure you feel comfortable and relaxed every moment of your vacation.

For your convenience, our properties are stocked with items to make your stay more comfortable.

Included with Your Stay

Focused on personalized service, our dedicated staff provides assurance that someone is available 7 days a week to answer questions and address concerns. When you arrive, you can expect an enjoyable, trouble-free experience from beginning to end.

Our rental properties are furnished with:

  • Towels
  • Bed linens
  • Soaps (hand and dish)
  • Trash bags
  • Basic cleaning supplies
  • A starter set of paper products (toilet paper, paper towels and tissues)
  • All kitchens are adequately stocked for everyday meal preparation and serving

Each rental property reflects the taste and lifestyle of the individual owners. Specialty items vary.

stack of towels on bed
wooden block house with question mark

FREQUENTLY ASKED QUESTIONS

Below we have assembled answers to some of the most frequently asked questions we get from our guests. We aim to provide simplicity in planning and a seamless experience during your stay. Just let us know how we can help.

PROPERTY BASICS

Do rentals require a full week stay, or can I just come 1 or 2 nights?

Minimum night requirements vary by property. Some are required to rent weekly per their Homeowners Association, while others are more flexible. Generally speaking, we do require longer stays (at least 4-5 nights) during peak summer season and shorter stays (2-3) nights during the off-season. Exceptions can be made for last minute stays. All properties, at minimum, do require 3-nights as we do not allow overnight stays.

Am I able to bring my pet?

While we love our furry friends, the majority of our properties do not allow pets. This is something that is strictly enforced and can result in additional fees if violated. As required by law, we do allow service animals at all properties, however we do ask that you contact us before bringing a service animal so we can make the necessary arrangements. Any properties that do allow pets are listed as such. 

Is daily cleaning service available during our stay?

As part of your reservation, a separate cleaning fee was paid for the departure cleaning of the rental. Unfortunately, we do not offer daily cleaning service at this time.

RENTAL POLICIES

What is your deposit & cancelation policy?

This policy can vary depending on how you booked your stay. Third party sites such as Airbnb and Vrbo have different rules and we would refer you to your confirmation details from those sites. For guests who booked directly with BVR, we require a 50% down payment when you book. That amount is fully refundable up until 30 days prior to arrival. At that point, the remaining amount is due and the reservation is nonrefundable in event of a cancelation.

How does damage insurance work?

As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.

Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Boardwalk Vacation Rentals any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Boardwalk Vacation Rentals directly if you do not wish to participate in this assignment.

PREPARING FOR YOUR STAY

What time can we check in?

Check in time is after 4:00pm EST. If you require an early arrival time, please let us know as soon as possible. We will try our best to be flexible, however please keep in mind that during the peak summer season we will not be able to accommodate early arrival times.

How will we know how to access the property?

Every rental property has remote access on site, so there is no formal check in process. The 4-6 digit entry code and arrival instructions are provided via email prior to your stay. Please do not arrive at the property without these details! While we pride ourselves on our fast response times, the last thing we would want is for you to be waiting outside a rental, potentially after dark, not having the details you need.

What do we need to know about checking out?

You will be provided a simple, quick check out checklist to follow at the end of your stay. It includes making sure the furniture is where you found it, beds are stripped, and everything is properly locked up and turned off. Check out time is 10:00am EST. Please note we are not able to accommodate last-minute late check out requests, so please don’t text us at midnight the night before requesting a late departure.

DURING YOUR STAY

Is there a way someone can be reached after hours if we have an emergency?

Yes, included in the custom digital guidebook will include a phone number to call or text after hours in case of emergency. Please be sure to always leave a message and our on-call representative will contact you quickly.

What amenities are included with my stay?

Our rental properties are furnished with:

  • Towels 
  • Bed linens 
  • Soaps (hand and dish) 
  • Trash bags 
  • Basic cleaning supplies 
  • A starter set of paper products (toilet paper, paper towels and tissues) 
  • All kitchens are adequately stocked for everyday meal preparation and serving 

Each rental property reflects the taste and lifestyle of the individual owners. Specialty items vary.

Where can I find more information about the area?

We are always happy to answer your questions, however, The Manistee County Visitors Bureau is also a great resource for learning all about the things to see and do in our area. Check out the website at: https://www.visitmanisteecounty.com. While in town, the Visitor’s Center is located at 310 First Street, Manistee where you will find seasonal guides and maps to help you make the most of your time exploring our region. They can also be reached by calling: 877-626-4783.

What are the beaches like in the area?

Manistee County is home to 25 miles of sandy Lake Michigan shoreline, as well as many inland lakes with public beaches. Some public beaches, such as First Street Beach in Manistee, are rich with amenities to make your day at the beach fun and full of activity. Other beaches are more secluded, like the Arcadia Beach Natural Area, for a more laid-back beach day. You can learn all about our beaches at: https://www.visitmanisteecounty.com/what-to-do/beaches

My rental has a fire pit included. Will it come with firewood?

While we do not inventory firewood, it is common that wood is left over at the property from previous guests. If you arrive and find no wood for the fire, we recommend checking local gas stations and grocery stores, as it is a commonly sold item in the area. 

Will there be propane for the gas grill? Charcoal for the BBQ?

For rentals with a gas grill, the propane is included with the stay. If you arrive to find the tank low or empty, please contact us and we’ll be happy to switch it out or refund you the cost of getting a new tank. We do not, however, inventory and supply charcoal or lighter fluid for charcoal grills. 

Didn’t answer your question?

Please reach out if you still have questions about your stay.

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